General Terms & Conditions
Product Terms
- Specification of products on the website are subject to change without notice
- Dimensions are approximate only and are subject to variation
- Computer generated images of products in the various configurations and covers are for indicative purposes only. Whilst all efforts are made for accurate representation of the real product, the product appearance and colour may differ. Therefore we recommend that you view a physical sample of the relevant product prior to placing your order
- Actual product colours may vary, due to different device screen settings or the lighting in the installation of your location. Devices are not calibrated equally and colour reproduction on the Internet is not precise. Choose carefully with this in mind before purchasing.
Payment Terms and Condition
- We currently accept payment by Visa, MasterCard, American Express and BPay for orders placed online and instore
- Debit payments and financing are available in showrooms only. Financing terms can be found at: https://www.plush.com.au/finance
- All card payments (debit and credit) online and credit card payments in showrooms will incur a 1% surcharge applied to cover costs the customers bank charges. These charges apply automatically online when you proceed to the checkout or pay the balance of your order
- You authorise us to debit the amount that is payable in respect of an accepted order from you in accordance with your nominated payment method
- You must not pay, or attempt to pay, for a Product using any fraudulent or unlawful means
- Your nominated payment method may trigger fraud prevention protocols. In the rare case that this occurs, we may contact you to confirm additional details, place your order on a temporary hold and request a different method of payment.
- To the extent permitted by law, we (and our assignees) exclude all liability for any loss or damage suffered or incurred by you (whether directly or indirectly) where a credit card is used fraudulently or in an unauthorised manner
- We will endeavour to process online payments within a reasonable time. We would typically expect to process payments within five business days
- You are required to pay a deposit of at least 35% on your purchase, at the time of purchase, either in store or online.
Consumer Guarantees
Plush provides the original purchaser of this product a guarantee against defects in workmanship and materials as well as guarantees that cannot be excluded under the Australian Consumer Law. The guarantee period will vary on product components and are listed below. It is important to note the warranty commences from the date of your original Tax Invoice.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.
If, during the warranty period, a defect caused by faulty workmanship or materials appears, Plush or a designated third-party appointed by Plush, may perform an in-home inspection to determine if a manufacturing fault exists.
Plush 10 Year Warranty
