You can easily place an order through our website by selecting the products you want, adding them to your shopping cart, and completing the checkout process with your payment and shipping information.

We accept iDEAL, PayPal, and credit cards for secure and easy payments.

You can cancel your order as long as it hasn't shipped yet. If you want to change or cancel your order, please contact our customer service as soon as possible.

Orders placed on working days before 2 p.m. will be shipped the same day and delivered within 2 calendar days in the Netherlands, Belgium and Germany.

Yes, we offer free shipping on orders over €25. For orders under €25, shipping is €6.

We are currently not offering in-store pickup. All orders will be shipped directly to the address you provided.

Track & trace information is available upon request. Please contact our customer service to receive shipping information for your order.

You can return products within 14 days of receipt. Contact us by email or through our website to initiate a return. We'll provide a return label and accept returns free of charge under certain conditions.

Yes, all toys can be returned, even if the packaging has been opened, as long as they are in their original condition.

If your product arrives damaged or defective, please contact us immediately. We will assess the situation on a case-by-case basis and offer a replacement or refund if applicable.

We do not offer any additional guarantees beyond your statutory rights. If you have any problems with a product, please contact us for assistance.

Yes, we use secure payment methods and protect your personal data in accordance with applicable privacy laws. Your data is processed securely and responsibly.

You can submit your complaint to our customer service. We will assess your situation individually and try to offer a suitable solution.

Yes, with an account you can view your order history and manage your information, but it is not mandatory to order.

Yes, you must be at least 16 years old to use our webshop and purchase products.